Terms of Service

Last updated: December 2024

1. Acceptance of Terms

By accessing and using the VitalGlow Premium website (the "Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

These Terms of Service ("Terms") govern your use of our website located at vitalglowpremium.com (the "Service") operated by VitalGlow Premium Ltd ("we," "us," or "our"). These Terms apply to all visitors, users, and others who access or use the Service.

2. Description of Service

VitalGlow Premium is a premium wellness and beauty platform offering:

• Premium men's vitality supplements and wellness products
• Advanced women's anti-aging collection and beauty solutions
• Personalized wellness consultations and product recommendations
• Educational content about health, wellness, and beauty
• Secure online shopping and customer support services

3. User Accounts and Registration

To access certain features of our Service, you may be required to create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and update your account information
• Maintain the security of your password and account
• Accept all risks of unauthorized access to your account
• Notify us immediately of any unauthorized use of your account

4. User Conduct and Prohibited Uses

You may use our Service only for lawful purposes and in accordance with these Terms. You agree NOT to:

• Use the Service in any way that violates applicable laws or regulations
• Transmit, or procure the sending of, any advertising or promotional material without our prior written consent
• Impersonate or attempt to impersonate the Company, a Company employee, another user, or any other person or entity
• Use any automated system to extract data from our Service
• Attempt to gain unauthorized access to any portion or feature of the Service
• Use any robot, spider, scraper, or other automated means to access the Service
• Interfere with, disrupt, or create an undue burden on the Service or the networks or services connected to the Service

5. Product Information and Orders

All product descriptions, specifications, and pricing are subject to change without notice. We make every effort to ensure accuracy, but errors may occur:

• We reserve the right to refuse or cancel any order for any reason at any time
• Prices and availability of products are subject to change without notice
• We do not warrant that product descriptions or other content is accurate, complete, reliable, current, or error-free

Order Acceptance and Fulfillment

Your receipt of an order confirmation does not signify our acceptance of your order. We reserve the right to cancel any order for any reason including but not limited to product unavailability, errors in pricing or product information, or issues with payment processing.

6. Payment Terms

Payment is due at the time of order placement. We accept the following payment methods:

• Major credit cards (Visa, MasterCard, American Express, Discover)
• Debit cards
• PayPal
• Bank transfers (for orders over £100)

7. Shipping and Delivery

We ship to addresses within the United Kingdom and select international destinations. Shipping times and costs vary based on location and shipping method selected at checkout.

Shipping Policy

• Orders are typically processed within 1-2 business days
• Standard delivery: 3-7 business days
• Express delivery: 1-2 business days (additional fees apply)
• International shipping times vary by destination
• Risk of loss passes to you upon our delivery to the carrier

8. Returns and Refunds

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return eligible items within 30 days of delivery for a full refund or exchange.

Return Conditions

• Items must be in original condition and packaging
• Opened supplements and personal care items are not eligible for return
• Customer is responsible for return shipping costs unless item was defective
• Refunds will be processed to the original payment method within 5-10 business days

9. Intellectual Property Rights

The Service and its original content, features, and functionality are and will remain the exclusive property of VitalGlow Premium Ltd and its licensors. The Service is protected by copyright, trademark, and other laws. Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.

10. Disclaimer of Warranties

The information on this website is provided on an "as is" basis. To the fullest extent permitted by law, VitalGlow Premium Ltd excludes all representations, warranties, conditions and terms which but for these legal terms would have effect in relation to this website.

We do not warrant that the service will function without interruption, delays, errors, or omissions. We are not responsible for the accuracy, reliability, completeness, or timeliness of the information provided through our service.

11. Limitation of Liability

In no event shall VitalGlow Premium Ltd, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of the Service.

Our total liability to you for all damages, losses, and causes of action shall not exceed the amount you paid for the products that gave rise to the claim.

12. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy, which also governs your use of the Service, to understand our practices regarding the collection, use, and disclosure of your personal information.

By using our Service, you consent to the collection and use of information in accordance with our Privacy Policy. We comply with applicable data protection laws, including the UK GDPR and Data Protection Act 2018.

13. Third-Party Links

Our Service may contain links to third-party websites or services that are not owned or controlled by VitalGlow Premium Ltd. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.

14. Age Restrictions

You must be at least 18 years old to use our Service. By using our Service, you represent and warrant that you meet this age requirement and have the legal capacity to enter into these Terms.

15. Changes to Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

16. Governing Law and Jurisdiction

These Terms shall be interpreted and governed by the laws of England and Wales. Any disputes arising from these Terms or your use of the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Contact Information

If you have any questions about these Terms of Service, please contact us using the information below:

18. Severability

If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service.